Resources
Shipping FAQs & documentation guidance
Where an answer depends on your shipment, contact Psalmsville for a quotation or assessment.
How do I request vessel space?
Use the Vessel Booking page or your customer dashboard. Share your cargo description, origin, destination, container type and preferred date. Our team reviews availability and sends you a quotation before anything is confirmed.
How does customs clearance work?
Submit a customs clearance request with your shipment details and documents. We review your documentation, advise on what is required for your cargo, and handle the clearance process. Timelines depend on the cargo and inspection requirements, so contact us for an assessment.
What documents do I need to import?
Commonly required documents include the commercial invoice, packing list, bill of lading and import permits relevant to your goods. Requirements vary by product, so our team will confirm the exact list for your shipment.
What documents do I need to export?
Exports typically require a commercial invoice, packing list and the applicable export documentation for your product and destination. Agro-exports may need additional certificates. Contact us for guidance specific to your cargo.
What does clearing & forwarding include?
We coordinate the movement of your cargo between the port and its destination, including documentation and handling. The exact scope is agreed in your quotation.
How do I track my container?
Enter your Psalmsville tracking reference, container number or booking number on the Tracking page. This shows the shipment status recorded by our team — it is not live carrier tracking.
How do I track loose or LCL cargo?
Use the tracking reference we assign to your shipment. Signed-in customers can also see the full timeline in My Shipments.
How do I get a quotation?
Submit a quotation request with your cargo and route details. Prices depend on your specific shipment, so we don't publish fixed rates. Your quotation will appear in your dashboard and be sent by our team.
How does payment work?
After you accept a quotation, we issue an invoice. Payment instructions are provided by our team, and invoice status is shown in your dashboard.
How do I share shipment documents?
Sign in and upload documents with your request or from the Documents section of your dashboard. Files are stored privately and only visible to you and authorised Psalmsville staff.
Do you offer NVOCC services?
NVOCC services are coming soon. Contact us to register your interest.